A 99.9% Server Uptime
Our shared hosting platform is based on a dependable, world–class hardware configuration and a heavily customized Linux variation. Thus, no matter what your web site is, or how many web site visitors you’ve got, or even in case there is a DoS assault, our physical servers will stay up and running and your web sites will stay accessible online.
All our shared hosting packages include a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
To be able to deliver an outstanding hosting service, you can barely trust the default network configuration in a datacenter. We’ve set up our very own custom network in an effort to ensure a faster–than–light connection speed with the rest of the world.
And thanks to this, regardless of which data center facilities you choose: our US datacenter, our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter or our AU datacenter, you will enjoy a guaranteed 99.9% network uptime. And this uptime guarantee is valid with all hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done pretty much everything to reduce all potential risks with our cloud hosting packages and regardless of the fact that our company provides topflight customer support, sometimes the client is just not pleased with what we offer. Or he has to move to a more powerful hosting service, such as a VPS server or even a dedicated server.
That is why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you’re not fully happy, you will receive your money back.
24/7 Technical Support
If you have ever had to wait for hours for a reply, you’re probably aware of how irritating this can be, especially when your web site is on the line. That’s why our company offers a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our technicians will be here and they will respond to you in under one hour. And the best part is that their average support ticket response time is less than twenty minutes!