Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Every help request you submit to us will be replied to within maximum 60 minutes. If for any reason whatsoever your trouble ticket or e–mail needs additional assistance from an administrator, we will forward it and leave a comment to inform you that your issue is being worked on. If you take advantage of our Managed Services package, all of the server administration tasks included there will be executed at a time that is convenient for you.
An Outstanding Customer Service
Our help desk support staff will be available to you 24x7x365 if you need assistance with our Web Site Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated web hosting server. What is more if you require assistance tackling the regular administration tasks on your dedicated hosting server, you can check out the Managed Services package, that includes data backup storage space, OS updates on a weekly basis, installation and problem troubleshooting services, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Area
We have equipped the Web Site Control Panel with an in–depth knowledgebase, which includes comprehensive explanations of its features and functionalities. Besides, we have filmed exhaustive video tutorials that will further demonstrate to you how to carry out a given task or solve a commonly experienced problem. The educational articles and the video tutorials are readily reachable from every section of the Web Site Control Panel through the Videos and Help buttons in the upper right corner.