Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client service team is educated to swiftly take care of all shared hosting clients’ requests and information questions. Via our ticket system, you are able to supply your request and a support team representative is going to return to you within maximum 60 minutes. Realistically, practice has confirmed that the typical reply period is Twenty minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our customer assistance service is offered by a team of trained professionals who will be ready to reply to your issue without delay. You’ll be able to get hold of the technical support staff by starting a help support ticket from your Web Site Control Panel or by posting us an e–mail. On working days, you may also call us on the telephone or use the live chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has included a substantial know–how base into the Control Panel that will help you obtain convenient step–by–step instructions at any time. Each part of the Control Panel has its own contextual help area showcasing a variety of how–to content articles. We have also prepared videos to provide you with a far better idea of the way in which to perform any given activity.