Lots of persons who begin using their 1st hosting account, or change companies, frequently have questions about how certain procedures are completed or run into obstacles when setting up different things, including emails, site settings, and so on. That’s why, a lot of companies have prepared documentation with frequently asked questions and issues so as to help their customers receive information swiftly and easily. As a result, the help desk staff members can spend more time on real problems that given clients may be encountering, since the solution for the minor things will be available on the World Wide Web and clients can easily cope with them without contacting the customer support team. Having thorough documentation is quite important, particularly for new customers with no prior experience at all, since the hosting service involves an immense amount of functions and many individuals can get bewildered about what action to take. A good information repository can both help you execute the procedures that you wish and acquaint yourself with how the web hosting service works in general.

Extensive Online Documentation in Shared Hosting

If you’ve bought your very first shared hosting package from our company or have migrated your site over to us, you’ll grow used to our platform and our in-house developed Hepsia Control Panel very quickly as we have prepared an extensive online knowledge base where you can find all the info that you could ever need – both general info with regards to the web hosting service as a whole and more specific info about the different functions that you can make use of and the complications that you can bump into. The articles themselves are located in two places. The full article collection is accessible via the Control Panel’s Help section. You can find relevant articles about the different functions in each and every section of the Control Panel as well. You can find out how to accomplish just about everything, from enabling an .htaccess file to managing an electronic mailing list, and all the articles include step-by-step guides, so you won’t ever get disorientated on account of an ambiguous text. Of course, if you bump into a more specific problem and you do not find a solution in our knowledge base, you can get in touch with our support engineers 24/7.