In case you’ve purchased a hosting package and you have certain questions about a specific feature/function, or if you’ve confronted some difficulty and you require assistance, you should be able to contact the respective technical support team. All web hosts deploy a ticketing system no matter if they provide other means of contacting them along with it or not, since the most effective way to handle an issue most often is to use a ticket. This method of correspondence makes the responses exchanged by both sides simple to track and allows the client service team representatives to escalate the issue in the event that, for instance, a system administrator should interfere. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you’ll need to use at least 2 separate accounts to touch base with the customer service staff and to actually administer the hosting space. Non-stop switching from one account to the other can be a headache, not to mention the fact that it requires a very long time for the majority of web hosting companies to process the ticket requests themselves.

Integrated Ticketing System in Shared Hosting

Our shared hosting feature an integrated ticketing system, which is an essential part of our in-house created Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia permits you to manage everything connected with the web hosting service itself in the very same place – invoices, website files, emails, support tickets, etc., eliminating the necessity to use different systems. If you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with a couple of clicks without having to leave your Control Panel. During the process, you can select a category and our system will present you with a variety of educative articles, which will provide you with more info and which may help you solve any particular issue even before you actually send a ticket. We guarantee a response time of no more than sixty minutes, even if it is a weekend or a public holiday.