A live chat is one of the many channels of communication supplied by some hosting providers as part of their support services. Depending on the company, the chat is used for billing, pre-sales and/or technical support. This method of communication is quicker compared to a support ticket and it'll make it much less likely to misunderstand or misspell something as compared to a phone call with an agent. In addition, when the issue that you have needs some time to be examined and dealt with, you can do something different meanwhile instead of just waiting, like you'd have to do when you call. You can also employ a live chat assistance service completely free as long as you have Internet accessibility even if your website hosting provider is based in a different country and they do not have a local telephone number you can call.

Live Chat Support in Shared Hosting

Along with the phone and ticket support, we supply live chat support as well. You'll be able to get in touch with us every single day, which includes holidays and weekends, and we can give you more details about the shared hosting that we offer if you are not among our customers yet, or about basic and billing questions in case you already have a user profile. Though for strictly tech issues you'll have to open a ticket to our tech support team, since such matters require additional time to be resolved, you can still contact us through our live chat for some technical details. To give you an example, we're able to help you set up an email address in your email client or troubleshoot a number of issues, saving you a lot of time. Even when our telephone lines are already off for the day, you can speak with a live person.