If you are a website owner, a problem may always crop up and it does not necessarily have to be associated with the web hosting service itself. For example, something could go wrong when you bring an application up to date or some crucial content could be edited or deleted incidentally. Whatever the nature of the problem is, you’ll have to get in touch with the respective client support team and ask them to recover a backup or to assist you in fixing the problem that you are struggling with. How fast they will do that will determine the span of time that your sites will be unreachable. For specific websites like community sites or e-shops, a longer downtime interval too often equals lost users and cash. That said, it’s essential to use the services of a hosting company that provides not only a good help desk support service, but also a prompt one.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can forget about waiting for hours, or even a whole day, to obtain a reply to a helpdesk ticket or an email. No matter when you get in touch with us, we’ll help you out within less than 1 hour with any technical and pre-sales questions you might have. In fact, our actual reply time hardly ever exceeds 20 to 30 minutes. As we’re at your disposal day and night, you’ll always receive assistance in a well-timed manner and we know precisely how essential that is in the online era. As soon as you contact us, we’ll answer your questions. If you encounter any technical predicament, we will solve it instead of you, or we’ll give you all the required information if there is something that you need to do yourself.