You will find plenty of shared hosting suppliers on the market today, still most of them are resellers who have restricted resources, particularly in terms of support. A way to distinguish them is the option to reach the company by phone. The level of support that you can get via this particular method of communication may vary depending on the supplier - a few of them provide dedicated phone support, various others offer basic and customer support only because some issues are more time-consuming and it's much easier to be resolved with a trouble ticket, particularly if the issue needs to be escalated. Nonetheless, it's good to find that you could always contact your web hosting supplier as there are many small problems which can be taken care of easily and in a very timely manner with a telephone call, not mentioning that you will be able to get additional information regarding the services even before you become a client.
Phone Support in Shared Hosting
We know that being able to talk to a live agent is rather important, for that reason we have three support lines all around the world (Australia, USA and UK) and you can reach us over the phone for 14 hours a day. If you consider buying one of our shared hosting, for example, you're able to phone us and learn more about our solutions before placing your order so as to ensure that we do cover all the system requirements for your websites. After the order, you'll be able to contact us about all the sales and billing difficulties you may experience, or get any general or basic technical info you need. We've tried to find the perfect balance between telephone and ticket support, so for solely technical issues you have to use the ticketing system, that will make it easier to track the communication as well as any new developments in the resolution of an issue.