The access to the customer and tech support that a shared hosting company provides will tell you a lot about the services that they offer as well. When you are allowed to use only e-mails and / or tickets, you have most probably discovered some reseller not the hosting provider. If this is the case, you'll have to wait for several days so as to get an issue resolved as the reseller may not be checking their communication regularly or they may have to consult with the actual hosting company for extra assistance. When the supplier can provide different options for communication with short response time available anytime, they're almost certainly the top provider, not just a reseller. So you'll reap the benefits of prompt assistance and quality support as they'll have direct access to the servers where your account will be created. Regardless of the problem - sales or technical, it's always better to have the option to communicate with your hosting company right away through your favourite way of communication.

24/7 Customer Support in Shared Hosting

The customer and tech support services for all our shared hosting packages are round-the-clock, so you can forget about waiting for a couple of days to get assistance. If you aren't our client yet, you can call us, chat with a representative or send an e-mail message. If you already have an account, you are able to open a support ticket in addition to the other three methods of communication. You'll be able to pick the best way to contact us depending on what your location is or the hardware you are using. We're able to help you for almost any webhosting-related query that you may have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in this situation the max response time will never exceed sixty minutes.

24/7 Customer Support in Dedicated Servers

With a 1 hour max reply time guarantee, you will benefit from lightning-fast support when you acquire a dedicated server from our company. Our customer and tech support crews are online 24/7/365, which means that any time you open a ticket from your billing account or you send an email regarding any kind of problem with the server or the pre-installed software on it whatever the time of the day, you'll receive an answer within the hour, even during holidays. Our ticketing system is the perfect option when the matter in question requires more time to be resolved or if it needs to be forwarded to our admins, since it is easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you're able to phone us or talk to a live agent via our chat service. If you add the Managed Services upgrade to the server plan, our admins can also assist you with third-party software set up and troubleshooting and just like the standard support, this service is available 24/7 too.